Orders
The four tabs, the status chips and what changing one by hand actually does.
Esta página aún no está traducida. Se muestra en inglés; todo lo que describe funciona igual en tu idioma.
Orders in the sidebar has four tabs.
| Tab | One row per |
|---|---|
| Orders | Order |
| Order positions | Ordered line item |
| Shipments | Shipment, across all orders |
| Invoices / Credit Notes | Document issued over an order |
Each row's number links to the order, and the customer links to their customer page. On the Order-positions tab the order number comes first (linked to the order), followed by the product (linked to the product).
The status chips
The order detail page's Order Status card has chips for the payment status (pending, paid, failed, refunded) and the fulfilment status.
Both are normally set by the system: Stripe sets the payment status of a card order, and shipments set the fulfilment status.
Clicking a different chip first opens a confirmation explaining what the change does. For a Stripe-paid order, a manual change moves no money — nothing is charged or refunded. Refunding is the credit note's job.
Marking a cash or invoice order paid
For a cash or pay-by-invoice order that is not paid yet, the card shows a Mark as paid button under the payment chips — the Paid chip does the same thing.
Press it once the money has arrived and give the day it came ("Paid on", today by default). The order history then shows Payment received with the amount and payment method on that day, and the order counts as revenue from then on.
Abandoned checkouts
Orders where the customer never paid are cancelled automatically and left out of the list by default. Tick Cancelled in the payment filter to see them. See The checkout.
Fees and net
Payment and shipping method are shown on the order detail page. Each order also carries:
- the Stripe fee it cost
- the net amount left after it
Invoice and cash orders never touch Stripe and carry no fee at all.
The Revenue card above the list is a different figure: the invoices minus the credit notes over every order the filters let through, whatever the payment method — gross, before Stripe's fees. It follows the filters, not the page on screen.
Once a credit note exists, the Summary card also lists every credit note under Your payout, their sum as Your refund, and Left for you — the payout minus the refunds. Because Stripe keeps its fee on a refund, a fully refunded order shows the fee as what it cost.
Customer emails
The Customer Emails card on the order page lists every mail sent about that order with its date and time, or "Not sent", plus a button to send it now or again.
The order confirmation and every shipment confirmation go out by themselves. Their button sends one again for a customer who lost it, or for the first time when it never went out. Each mail can be sent again at most once every ten minutes and three times in 24 hours; a click that comes too early says from when it works again. Every mail sent again gets its own line, with date and time, in the order's History. An abandoned checkout gets no confirmation, so its line has no button.
It also shows the review-request email's state — sent when, scheduled for which date, or not scheduled, naming reviews being switched off as the reason when that is it.
Exports
Every tab has a CSV export through the shared export button, and it exports everything the filters let through — all pages, not just the rows on screen.