Shipments and packing slips
Creating shipments, the Shipments tab, tracking and the PDF that goes in the parcel.
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Shipments are what set an order's fulfilment status. An order can have more than one — a part shipment is a shipment like any other.
The Shipments tab
Under Orders → Shipments, one row per shipment across all orders:
| Column | Notes |
|---|---|
| Shipment number | Linked to the order |
| Order number | Linked to the order |
| Customer | Linked to the customer page |
| Item count | |
| Shipping method | With a tracking link |
| Date | |
| Status | pending / shipped / canceled |
| Confirmation email | Whether it went out |
| Packing slip | A PDF button per row |
With search (shipment number, order number, customer, tracking number), a shipment-status filter, a date range, sortable columns, pagination and CSV export.
Packing slips
One PDF per shipment, carrying the same sender block as your invoice: logo, shop name, company name and address.
The shipment confirmation email
Sent to the customer when a shipment goes out. Like the order confirmation, it always goes out — see Emails and notifications. By default it carries the shipment's packing slip as a PDF; switch With delivery note off on the shipment confirmation tab under Settings → Notifications to send it without.
If a customer lost it, the Customer Emails card on the order page sends it again — see Orders.
Review requests follow fulfilment
A configurable number of days after an order is fulfilled — 1 to 90, default 7 — the customer automatically gets a review request. The order page shows whether it is scheduled, and for which date.